Refund policy
At Mystic Marigold Co., we are committed to providing high quality products to our customers. Please review our policy below:
RETURNS
- You can return eligible item(s) within 14 days of receiving an order for a store credit for unused items only.
- An original receipt is required
- Contact us at mysticmarigoldco@gmail.com to initiate the return process
- Contact us at mysticmarigoldco@gmail.com to initiate the return process
REFUNDS
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- Full refunds will only be considered if the product:
- is defective or damaged upon arrival
- was shipped incorrectly (e.g., wrong product sent)
- Customers must notify us within 7 days of receiving an order and provide proof for any claims of defect
- An original receipt of purchase is required
- Full refunds will only be considered if the product:
Ineligible Items
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- Items non-eligible for returns or refunds:
- any personalized items
- gift cards
- final sale items (prices ending in $.97)
- items damaged through normal wear and tear
- Items non-eligible for returns or refunds:
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CUSTOMER AGREEMENT
By placing an order on our website, customers acknowledge and agree to the terms and conditions outlined above.